Privacy Policy

Introduction

Sage Support Coordination (“Sage”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact our team, or engage with our services.

By using our website, you consent to the practices described in this Privacy Policy.

What Information We Collect

We may collect personal information that you voluntarily provide through our website, including:

We may also collect non-identifiable information automatically when you use our website, including:

How We Collect Your Information

We collect information when you:

How We Use Your Information

We use your personal information to:

Team Member Enquiries

Our website includes enquiry forms on individual team member profile pages. Information submitted through these forms may be sent directly to the relevant team member and authorised Sage personnel to ensure your enquiry is managed appropriately.

If a team member is unavailable, your enquiry may be accessed by other authorised members of the Sage team to ensure continuity of support.

Resource Downloads

When you download resources from our website, we may collect information such as your name and email address to provide access to the requested materials and to better understand which resources are most valuable to our website visitors.

We will only use this information for the purposes for which it was collected unless otherwise permitted by law.

Cookies and Analytics

Our website may use cookies and third-party analytics services to improve functionality and understand how visitors interact with our website.

Cookies help us analyse website traffic, remember user preferences, and improve the overall user experience.

You can control or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

Disclosure of Personal Information

We will not sell, rent, or trade your personal information.

We may disclose your information to trusted third-party service providers who assist us in operating our website or delivering our services, including:

We may also disclose information where required or authorised by law.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

Icon Credits

Some icons used throughout this website are provided by Flaticon and are used in accordance with their free licence terms.

Services

Introduction icons created by Aficons studio – Flaticon

Strategic plan icons created by Aficons studio – Flaticon

Support icons created by Aficons studio – Flaticon

Downloads

Download icons created by Picons – Flaticon

For more information about Flaticon’s licensing requirements, please visit the Flaticon website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, or legal obligations.

Any updates will be published on this page, and the revised policy will take effect from the date of publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.